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Mission Statement & Practice Values

Longlevens Surgery has been providing Primary Care services at the site on Church Road since 1990.  It is a long established training practice and we are very committed to providing a caring and supportive environment for all our patients.

We undertake to:

  • Treat you with respect and courtesy at all times
  • Provide you with advice and treatment in a timely manner
  • Help you make decisions about your health by treating you as an equal
  • Discuss what treatment is available and refer you on to other experts where necessary
  • Act as your advocate and guide through health and social services
  • Maintain confidentiality in what we discuss and the records we keep on your behalf
  • Keep up to date with developments in health care by continuing to learn

In return we ask you to:

  • Keep your appointment, or let us know as soon as possible if you can't attend
  • Only use the out-of-hours services for urgent conditions which can't wait until the next day or over the weekend.
  • Please be kind to our staff! They do their best for you and respond very well to "please" and "thank you"
  • Let us know if you have any suggestions or cause for complaint as soon as possible
  • Let us know when we have done well

Our Values

  • We give our best at all times
  • Providing patients with the respect and compassion they may need
  • We will provide a full range of services whilst maintaining a health promoting environment

Respect

  • Our staff will treat you with courtesy at all times
  • We will try to understand your needs and develop ways to help if this changes
  • Treat you as we wish to be treated ourselves
  • Everyone will be treated as an individual
  • Those that need more of our time we aim to support them especially the elderly or vulnerable

Working together/Integrity

  • We are a team and regular feedback is essential if we are continue to provide a high level of care
  • We value our team and each has a contribution to make
  • A supportive environment to grow as a person
  • We actively encourage our staff to help and support our patients when needed
  • We will speak the truth and if we do something wrong we will tell you and learn by putting it right
  • We are continually changing in this very challenging environment but we are adaptable and will always try our best.

GP & Staff Training

We will close for staff training on a Wednesday afternoon on a monthly basis from 1.30 pm.  Please see our timetable for the dates.  This is essential for us to maintain our skills and learn new ones.



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